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Helping your business


Have questions about HC products, services or delivery? Call us at
800-225-7712 or send us an email.



Our Locations

We’re located in the communities you live and play in – helping provide for hundreds of families across North America.

  • Middlefield, Ohio
  • Elyria, Ohio (shipping only)
  • Sebring, Florida
  • Sparks, Nevada
  • Burlington, Canada

(click Read More for addresses)


– 15150 Madison Road, Middlefield, OH 44062
(Shipping only) 1430 Lowell Street, Elyria, OH 44035
– 2006 Fortune Blvd., Sebring, FL 33870
– 550 Spice Island Drive, Sparks, NV 89431
– 1094 Northside Road, Burlington, ON L7M 1H4 Canada

Read More

Some helpful answers...

What are the office hours of the Customer Service Team?

Our Customer Service Team is available from 8:00 AM – 5:00 PM, Monday through Friday Eastern Standard Time.

Is there a way for me to easily track my orders?

At this time, there is no online tool which will enable you to track your individual order with The HC Companies. As long as you have an order number simply contact our Customer Service Team and they’ll be able to easily provide you with that information.

What if containers in my shipment are damaged upon arrival?

Contact our Customer Service Team. Please have your order number ready so they can find your order as quickly as possible to begin the claims process.

Where should payments and other correspondence be mailed to?

Address for US dollar payments:

  • The HC Companies Inc., PO Box 932855, Cleveland, OH, 44193

Address for Canadian dollar payments:

  • The HC Canada Operating Company Ltd., Dept. 400013, PO Box 4375, Station A, Toronto, ON, M5W 0J3

Your Customer Service Team

Pictured left to right: Trisha Reeder, Susan Murtaugh (Director), Karen Sargent, Brianna Dupre, Jennifer Zahnke, Theresa Vlk, Vickie Brown. All reside in the Twinsburg Corporate Office.

Contact Us

Need product samples?

Have the desired product name and SKU# available

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