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Customer Support

Our Team of Experts are Here to Help!

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Give Us A Call!

Have questions about HC products, services, shipping, or delivery? Contact Customer Service at 800-225-7712 and they’ll respond during regular business hours. Our Customer Service Team is available from 8:00 AM – 5:00 PM, Monday through Friday EST.

Our Commitment to Customers

The seasonality of the horticultural industry means delivery dates are essential in guaranteeing plants arrive to market on time. Our dedicated Customer Service Team works hand-in-hand with Sales to make sure orders are processed accurately and quickly to satisfy those tight growing schedules. If issues do arise, our Customer Service Team immediately works with production to find an immediate solution, so no time is lost.

Our Locations

HC’s operations are located in the communities you live and work. Our corporate offices and manufacturing facilities help provide for hundreds of families in neighborhoods across North America.

  • Middlefield, Ohio
  • Elyria, Ohio (shipping only)
  • Warren, Ohio (shipping only)
  • Sebring, Florida
  • Sparks, Nevada
  • Burlington, Canada (sustainable fiber)

(click Read More for complete mailing addresses)


Ohio Locations
Middlefield – 15150 Madison Road, Middlefield, OH 44062
Elyria – (shipping only) 1430 Lowell Street, Elyria, OH 44035
Warren – (shipping only) 541 Perkins Jones Rd, Warren, OH 44483

Florida Location
Sebring – 2006 Fortune Blvd., Sebring, FL 33870

Nevada Location
Sparks – 550 Spice Island Drive, Sparks, NV 89431

Canada Location
Burlington – 1094 Northside Road, Burlington, ON L7M 1H4 Canada

Read More

Some helpful answers...

What are the office hours of the Customer Service Team?

Our Customer Service Team is available from 8:00 AM – 5:00 PM, Monday through Friday Eastern Standard Time.

Is there a way for me to easily track my orders?

At this time, there is no online tool which will enable you to track your individual order with The HC Companies. As long as you have an order number simply contact our Customer Service Team and they’ll be able to easily provide you with that information.

What if containers in my shipment are damaged upon arrival?

Contact our Customer Service Team. Please have your order number ready so they can find your order as quickly as possible to begin the claims process.

Where should payments and other correspondence be mailed to?

Address for US dollar payments:

  • The HC Companies Inc., PO Box 932855, Cleveland, OH, 44193

Address for Canadian dollar payments:

  • The HC Canada Operating Company Ltd., Dept. 400013, PO Box 4375, Station A, Toronto, ON, M5W 0J3

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